FAQ
Brooch Kart – Frequently Asked Questions (FAQ)
About Brooch Kart
Q. What is Brooch Kart?
Ans. Brooch Kart is a fashion jewelry brand specializing in high-quality artificial brooches. We bring elegant, stylish, and affordable pieces designed to complement every outfit and occasion.
Q. Do you have a physical store?
Ans. Yes. You can visit our physical store located at:
Brooch Kart, 273/77, First Floor, 36th A Cross, 2nd Main Road, 7th Block, Jayanagar, Bengaluru – 560070.
Q. Do you also sell online?
Ans. Yes, you can shop 24/7 through our official website www.broochkart.com.
Orders & Payments
Q. How can I place an order?
Ans. Orders can be placed easily through our website. Simply browse, select your favorite designs, add them to your cart, and proceed to checkout.
Q. Can I order by phone or WhatsApp?
Ans. Yes, we accept WhatsApp orders. Please reach out to our team for assistance.
Q. What payment methods do you accept?
Ans. We accept all major debit/credit cards, UPI (Google Pay, PhonePe, Paytm), net banking, and wallet payments. Cash and card payments are accepted at our store.
Q. Is my payment information secure?
Ans. Yes. We use SSL encryption and PCI-DSS–compliant gateways to ensure your payment data is completely secure.
Q. Can I use Cash on Delivery (COD)?
Ans. COD is available for select pin codes and order values and the offering is subject to change and sometimes not available. You’ll see the option at checkout if eligible.
Q. Do you offer discounts or promotional offers?
Ans. Yes, we offer seasonal discounts and special offers. Follow our social media or subscribe to our newsletter for updates.
Shipping & Delivery
Q. Do you deliver across India?
Ans. Yes, we deliver to most locations across India using trusted courier partners.
Q. How long does delivery take?
Ans. Standard delivery takes 3–7 business days, depending on your location.
Q. What is Guaranteed Shipping?
Ans. Guaranteed Shipping ensures your order is dispatched within the committed timeframe for prepaid orders.
Q. How can I track my order?
Ans. Once shipped, you’ll receive a tracking link via email or SMS to monitor your package.
Q. What if I’m unavailable during delivery?
Ans. The courier will attempt redelivery or contact you to reschedule. Please ensure your contact details are accurate.
Q. Do you offer international shipping?
Ans. Currently, we ship only within India but plan to expand internationally soon.
Returns, Refunds & Cancellations
Q. What is your return policy?
Ans. We offer a 5-Day Return Policy on eligible products. Items must be unused, unworn, and in original packaging with tags intact.
Q. How do I return a product?
Ans. Email us at support@broochkart.com within 5 days of delivery with your order details. Once approved, we’ll provide return instructions.
Q. Who bears the return shipping cost?
Ans. Return shipping costs are borne by the customer unless the product is defective .
Q. Which products cannot be returned?
Ans. Personalized brooches, sale items, and used or altered products cannot be returned.
Q. When will I get my refund?
Ans. Refunds are processed within 10–21 business days after inspection of the returned item.
Q. Can I cancel my order after placing it?
Ans. Orders cannot be canceled once placed. However, Brooch Kart reserves the right to cancel in case of stock or payment issues.
Q. What should I do if I received a damaged or wrong product?
Ans. Contact us within 48 hours of delivery with photos and unboxing video. We’ll arrange a replacement or refund after verification.
Pricing & Product Details
Q. Are your prices inclusive of taxes?
Ans. Yes, all prices shown include applicable taxes.
Q. Do prices differ between online and physical stores?
Ans. Differences may occur due to regional offers or promotional discounts.
Q. Do you offer bulk purchase discounts?
Ans. Yes, we provide bulk and corporate discounts. Please contact our team for details.
Q. Are the product colors exactly as shown?
Ans. We try to display products as accurately as possible, but variations may occur due to lighting or screen settings.
Q. Are your brooches made of real metals or stones?
Ans. No. Our products are high-quality artificial fashion jewelry made from durable alloys and crystals, not precious metals.
Care & Maintenance
Q. How can I care for my brooches?
Ans. Avoid contact with water, perfume, and chemicals. Store in a dry pouch and clean gently with a soft, dry cloth.
Q. Do brooches tarnish over time?
Ans. With proper care, your brooch will retain its shine. Avoid exposure to moisture to prevent tarnishing.
Customer Service & Contact
Q. How can I contact Brooch Kart?
Ans.
Email: broochkart@gmail.com
Phone: +91 80733 91133
Address: 273/77, 1st Floor, 36th A Cross, 2nd Main Road, 7th Block, Jayanagar, Bengaluru – 560070
Q. What are your customer support hours?
Ans. Monday to Saturday, 10:00 AM – 6:00 PM (IST).
Q. Do you provide WhatsApp support?
Ans. Yes, you can message us during business hours for assistance or order updates.
Q. How long does it take to get a response?
Ans. Our team usually responds within 24–48 business hours.
Additional Information
Q. What’s the difference between a Brooch and a Broach?
Ans. “Brooch” refers to a decorative jewelry piece (correct), while “Broach” means to introduce a topic or refers to a tool (incorrect for jewelry).
Q. Do you offer gift packaging?
Ans. Yes, elegant gift boxes and wrapping options are available upon request.
Q. Do you restock sold-out designs?
Ans. Some designs are restocked based on demand, while others are limited edition.